Data Protection & Privacy

Privacy Policy
999w Gaming Platform

Your personal information is fully secure at 999w. What data we collect, why we collect it, and how we keep it safe — everything is explained transparently in this Privacy Policy.

Last Updated: January 2026

1. Introduction & Scope

999w (referred to as "we" or "the platform") is committed to protecting the privacy of your personal information. This Privacy Policy has been developed in accordance with applicable laws in Bangladesh and international data protection standards.

When you register, log in, play games, or make a deposit or withdrawal on 999w, we collect certain information. This policy explains what data is collected, how it is used, and how it is kept secure.

By using the 999w website or app, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please discontinue use of the platform.

This Privacy Policy is linked to and applicable alongside 999w's Terms and Conditions. We recommend reading both together.

2. Information We Collect

999w collects your information in several ways. The table below outlines the types of data collected and how each is obtained:

Data Type Type of Information How It Is Collected
Identity Information Name, date of birth, national ID number Registration & KYC Form
Contact Information Mobile number, email address Registration Form
Financial Information Mobile Banking/Nagad/Rocket number, transaction history Deposit & Withdrawal Process
Device & Technical Information IP address, browser, device type, OS Logged automatically
Usage Data Gaming history, betting records, login times Platform Activity Tracking
Location Data Approximate location (IP-based) For security verification purposes
We only collect information that is necessary to provide our services and ensure security. Collecting unnecessary data goes against our policy.

3. Purpose of Data Use

999w uses the information it collects solely for specific, legitimate purposes. We never misuse your data or share it with third parties without authorization.

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To provide seamless gaming, betting, deposit, and withdrawal services.
  • Identity Verification (KYC): To prevent fraud and ensure legal compliance.
  • Security Protection: To prevent unauthorized access, fraud, and cyberattacks.
  • Customer Support: To resolve your complaints and inquiries.
  • Personalized Experience: To recommend games and offers tailored to your preferences.
  • Promotional Communications: To inform you about new offers and bonuses, with your consent.
  • Legal Liability: To comply with legal requests from government authorities.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting our support team.

4. Data Sharing & Disclosure Policy

999w never sells your personal information. However, there are certain circumstances where limited data may need to be shared:

  • Payment Provider: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process transactions.
  • Technology Partners: With trusted technology providers for smooth platform operations.
  • Legal Requirements: When a valid order is received from a court or government authority.
  • Fraud Prevention Agencies: To assist in investigations related to money laundering or fraud.
  • Business Transfer: With relevant parties in the event of a company merger or acquisition.
Before sharing your data with any third party, we ensure they adhere to the same privacy standards we do. Your data is never sold for advertising purposes.

5. Cookies & Tracking Technologies

999w uses cookies and similar tracking technologies on its website and app to enhance your experience.

  • Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To evaluate and improve overall platform performance.
  • Marketing Cookies: To show you relevant offers with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

For app users, device storage is used in place of cookies and is governed by the same policy.

6. Data Security Measures

999w has implemented the highest technical and administrative measures to protect your data. Our security framework is outlined below:

  • SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An additional layer of security has been added to your account.
  • Firewall & DDoS Protection: Unauthorized access and cyberattacks are actively prevented.
  • Secure Servers: Data is stored in internationally certified, secure data centers.
  • Staff Training: Only authorized personnel may access specific data.
  • Regular Security Audits: Regular audits are conducted by independent third-party experts.
No one can guarantee 100% security on the internet. You should also stay vigilant — use a strong password and never share your login details with anyone.

7. Data Retention Period

999w does not retain your information longer than necessary. Retention periods vary depending on the type of data:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Compliance & Dispute Resolution
Financial Transactions 7 years Tax & Financial Regulations
Gaming Records 3 years Dispute Resolution
KYC Documents 5 years AML/CFT Regulations
Log & Technical Data 1 year Security Monitoring

Once the designated retention period expires, data is securely deleted or anonymized.

8. Your Data Rights

999w respects your right to control your personal data. You have the following rights:

1
Right to Access

You can find out what information we hold about you and request a copy.

2
Right to Rectification

You may submit a request to correct any inaccurate or incomplete information.

3
Right to Erasure

Under certain circumstances, you may request the deletion of your data.

4
Right to Restrict Processing

In certain cases, you may request that the use of your data be restricted.

5
Right to Data Portability

You may request your information in a structured, portable format.

6
Right to Withdraw Consent

You can opt out of marketing communications at any time.

To exercise any of these rights, email [email protected] or reach us via live chat. We will respond within 30 business days.

9. Protection of Minors' Data

999w strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect any information from minors.

  • Age verification is carried out at the time of registration.
  • If we discover that a minor has opened an account, that account will be closed immediately.
  • Any data collected will be deleted promptly.
  • If a parent or guardian suspects their child is using 999w, please contact support immediately.
Keep your device and account out of reach of children. 999w is committed to responsible gaming.

10. Third-Party Services & Links

999w uses certain third-party services on the platform to help ensure its functionality. These service providers are governed by their own privacy policies.

  • Payment Gateway: Mobile Banking, Nagad, Rocket and other payment providers operate under their own policies.
  • Game Providers: Third-party game studios operate under their own separate policies.
  • Analytics Tools: Tools used for monitoring platform performance.
  • Customer Support Software: For managing live chat and the ticket system.
Before using any third-party service, we review their privacy policy and sign a data processing agreement.

11. Changes to Privacy Policy

999w may update this Privacy Policy from time to time as needed. If changes are made, we will notify you in the following ways:

  • The "Last Updated" date on this page will be revised accordingly.
  • For significant changes, a notification will be sent to your registered mobile number or email.
  • A popup notification will be displayed upon logging into the platform.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend visiting this page regularly to stay up to date with our latest Privacy Policy.

12. Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Available at the bottom-right corner of the platform, 24/7.
  • Response Time: Typically within 24–48 hours.
For formal data protection complaints, send us an email directly with the subject line "Privacy Request".
Why Trust 999w

Our Commitment to Protecting Your Information

Every piece of your information on 999w is stored with the highest level of security.

End-to-End Encryption

All your data is protected by 256-bit SSL encryption during transmission. No one can intercept or read it in transit.

Your data is never sold

Your personal information is never sold to advertisers or third parties — this is a core principle we stand by.

Transparent KYC Process

Identity verification information is used solely for legal compliance and is stored under strict security measures.

Regular Security Audits

Third-party security experts conduct regular audits of our systems to identify vulnerabilities.

Your Data, Your Control

You have the full right to request access to, correction of, or deletion of your data.

24/7 Privacy Support

For any privacy-related questions, our Bengali support team is always here to help.

Play Responsibly

Your Information is Completely Safe at 999w

Join a trusted platform. Enjoy safe gaming and keep your data secure.

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